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Why You Should Consider Hosted VoIP When Looking For The Best Telecommunications Solutions

By Nancy Edwards


For years, only the largest of businesses could enjoy the convenience of having a fully-featured phone system. Thanks to technological advancements, however, such solutions are now within reach for small and medium-sized companies. In particular, the emergence of hosted VoIP as a telecommunications solutions has greatly speeded up this process, opening up a handful of benefits as a result.

There's a lot of money that goes into acquiring and managing an enterprise phone system, but this will be the least of your worries when you opt for a hosted VoIP service. For starters, you get to save on the huge capital investment required when getting a premise-based system. Your provider will also be taking care of (almost) all maintenance costs, leaving the monthly subscription charge as your sole recurring expense.

Having witnessed just how powerful mobile devices are in remote working, most professionals now expect their employers to allow for such an arrangement. For your business, why not sign up for a cloud VoIP plan that isn't tied to your physical location? On most systems, your staff will be able to handle communications on the same extension, even when they're far away from the office. Doesn't this fit within the description of remote working in the digital age?

A growing company needs its telephone service to expand in tandem with the rate of growth. This is easier said than done with a conventional setup, but flexibility is one of the key strengths of hosted solutions. Since most plans charge users on a per-channel basis, one has the freedom add, remove and reassign channels as they please.

You've gone through reviews and singled out the best VoIP packages for your business, but do you understand all the terms and conditions in the brochures presented to you? This isn't always obvious, some vendors have been known to include additional charges on top of regular service fees in their contracts. You should thus examine the terms contained in any documents vendors present to you as you shop.

As crucial as your VoIP solution is to your business, problems within the system are always likely to crop up. How well you will navigate such issues will depend on the level of support offered by your service provider. Reviewing each company's history in this area is thus critical to a successful hosted PBX investment, but you should also consider paying more for better customer service.

Unlike their on-premise counterparts, hosted PBX systems don't always allow users to add on third-party apps and extensions. This means you might have to shop around to find a vendor who will be willing to offer the level of customization your team needs to be most productive. It's also crucial that you have a good understanding of the exact features you want so you can discuss them with providers when shopping.

When it comes time to upgrade your aging telephone service, you need to think carefully about the route you're going to take. A premise-based system might be more familiar, but it doesn't make sense getting one when there's a cheaper, more flexible solution within reach. Why not choose a hosted VoIP solution that will make communications easier and cheaper in the long run?




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